tag:blogger.com,1999:blog-300707942011-12-13T19:58:28.779-08:00Please note that this supplement to the main blog is not actively maintained. Feel free to use the information to start your search for more current pages elsewhere. If you see anything that is blatantly incorrect, please contact me so I can remove it.Phil Ayresnoreply@blogger.comBlogger241100tag:blogger.com,1999:blog-30070794.post-1154464303023437802006-08-01T13:28:00.000-07:002006-08-03T11:25:12.746-07:00<div style="border: 1px solid gray; width: 100%; background-color: #F2F2F2;"><br /><div style="text-align: center;"><span style="font-weight: bold;"><span style="font-size:130%;">Want to know more?</span><br /><br /></span></div><div style="text-align: center;"><a style="font-weight: bold;" href="http://improving-nao-content.blogspot.com/2006/08/about-me-phil-ayres.html">About me - Phil Ayres</a><br /><a style="font-weight: bold;" href="http://improving-nao-content.blogspot.com/2006/08/about-this-site.html">About this site, blog and supplement</a><br /></div><br /></div><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115446430302343780?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1154463988599937492006-08-01T13:20:00.000-07:002009-04-14T17:06:56.880-07:00<p><span style="font-style: italic;">Please note that this supplement to the main blog is not actively maintained. Feel free to use the information to start your search for more current pages elsewhere. If you see anything that is blatantly incorrect, please contact me so I can remove it.<br /></span></p><p><span style="font-style: italic;"></span><a href="http://improving-nao-content.blogspot.com/2006/06/what-is-new-account-opening.html">New Account Opening</a> for financial services is a great use case for showcasing a range of technology, software, solutions and business process innovations. </p><br /><p><span style="font-weight: bold;">Business issues</span> addressed include:<br /></p><ul><li>Processing of new business applications</li><li>Ensuring application accuracy</li><li>Compliance</li><li>Anti-Money Laundering regulations. </li></ul><p><span style="font-weight: bold;">Technical issues</span> addressed include:<br /></p><ul><li>Architecture and design best-practices<br /></li><li>Straight Through Processing (STP)</li><li>Online transactions</li><li>Electronic signatures</li><li>Document and records management</li><li>Integration</li><li>Identity management</li></ul> <p><span style="font-weight: bold;">Key financial services sectors</span>:<br /></p><ul><li>Annuities (annuity distributors, broker/dealers and carriers)<br /></li><li>Insurance (life, commercial, reinsurance, property and casualty)</li><li>Mutual funds</li><li>Private banking and wealth management</li><li>Leasing</li><li>Commercial banking</li><li>Commercial lending</li></ul><p><span style="font-size:130%;"><br />Subscribe</span></p><div id="divsubscribe2" style="display: block;"> <p>To subscribe to the blog, and to be informed about new information added to this site subscribe to Improving New Account Opening blog through Feedburner. Just click this icon and you can select your preferred feed reader: </p><div style="text-align: center;"><a href="http://feeds.feedburner.com/improving-nao" title="Subscribe to the main feed, Improving New Account Opening blog through Feedburner" rel="alternate" type="application/rss+xml"><img src="http://www.feedburner.com/fb/images/pub/feed-icon32x32.png" alt="" style="border: 0pt none ;" /></a></div><p> </p> <div style="text-align: center;"><form style="border: 1px solid rgb(204, 204, 204); padding: 3px; text-align: center;" action="http://www.feedburner.com/fb/a/emailverify" method="post" target="popupwindow" onsubmit="window.open('http://www.feedburner.com', 'popupwindow', 'scrollbars=yes,width=550,height=520');return true">Alternatively, subscribe by email<p>Enter your email address:</p><p><input style="width: 140px; background-color: rgb(255, 255, 160);" name="email" type="text"></p><input value="http://feeds.feedburner.com/~e?ffid=380307" name="url" type="hidden"><input value="Improving New Account Opening" name="title" type="hidden"><input value="Subscribe" type="submit"><p>Delivered by <a href="http://www.feedburner.com/" target="_blank">FeedBurner</a></p></form></div><br /><p><span style="font-size:130%;">Disclaimer</span><br /></p><p>This site and its supplement are provided "as is", without warranty of any kind, and use of any information it contains is at the reader's sole risk. None of the views expressed here represent those of my employer, they are mine alone. All information provided is based on publicly available sources and does not infringe the privacy of any organization's intellectual property.<span style="text-decoration: underline;"><br /></span></p><p><br /></p></div><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115446398859993749?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1154464065184467542006-08-01T12:54:00.000-07:002009-10-01T06:28:19.939-07:00I am strategic product manager and marketing leader who helps organizations of all sizes meet their business goals through the use of process and content technology. I formed <a href="http://www.consected.com">Consected</a> to provide workflow software under a SaaS model and process improvement consulting to organizations that want to rapidly improve their working processes. <a href="http://www.consected.com/view/index.php?option=com_content&amp;view=article&amp;id=57&amp;Itemid=66">Consected</a> is an online system that helps businesses of any size to run and automate workflows and business processes that help their employees to improve the way they deliver, organize, find and escalate work without requiring a complex software to be developed or installed.<br /><br />I have 14 years experience working with leading organizations worldwide to develop solutions that focus equally on business goals, processes and technology. Originally from London, I relocated to Boston over 5 years ago, after a stint of travel to expand my appreciation of language, culture and the few remaining unspoilt places on the planet. Prior to forming Consected, I worked for Global 360, Vignette, Tower Technology and EDS, interacting with business leaders to deliver new solutions to address their complex business problems.<br /><p>After saying all of that, I have experiences and opinions to share that may help people work out what is best practice and where else to look for information. At the same time I know that I'm not always right, or other people are less wrong than me, so I appreciate the opportunity of a friendly discussion when I'm challenged.<br /></p><span style="font-size:130%;">Complete profile</span><br /><br />I have chosen LinkedIn as the home for my up to date profile on the web. If you want to know more about my background, view my profile on LinkedIn, as I'm really not one for copy and paste:<br /><br /><div style="text-align: center;"> <a href="http://www.linkedin.com/in/philayres"><img src="http://www.linkedin.com/img/webpromo/btn_viewmy_160x25.gif" alt="View Phil Ayres's profile on LinkedIn" style="border: medium none ;" height="25" width="160" /></a><br /></div><br /><br /><p><span style="font-size:130%;">Contact<br /></span></p><p style="text-align: left;">You can contact me several ways:<a href="mailto:phil_ayres@hotmail.com"><br /></a></p><p style="text-align: center;"><a href="mailto:phil_ayres@hotmail.com">Email me (no spam please)</a></p><p style="text-align: center;"><br /></p><p style="text-align: center;">Through LinkedIn<br /></p><div style="text-align: center;"><a href="http://www.linkedin.com/in/philayres"><img src="http://www.linkedin.com/img/webpromo/btn_viewmy_160x25.gif" alt="View Phil Ayres's profile on LinkedIn" style="border: medium none ;" height="25" width="160" /></a></div><p><br /></p><p style="text-align: center;">Call me on Skype<br /></p><div style="text-align: center;"><a href="skype:phil_ayres?call"><img src="http://download.skype.com/share/skypebuttons/buttons/call_blue_white_124x52.png" style="border: medium none ;" alt="Call me!" height="52" width="124" /></a><br /></div><p><br /></p><p><br /></p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115446406518446754?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1154102195872907792006-07-28T08:56:00.000-07:002006-09-12T15:51:10.680-07:00<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://photos1.blogger.com/blogger/3211/1309/1600/top6.gif"><img style="border: medium none ; margin: 0pt 10px 10px 0pt; float: right; cursor: pointer;" src="http://photos1.blogger.com/blogger/3211/1309/400/top6.gif" alt="" border="0" /></a><br />Looking for the best posts and pages on this site? Here is a short list and description of the top viewed items:<br /><br /><a href="http://improving-nao.blogspot.com/2006/08/solutions-innovation-in-product-driven.html">Solutions innovation in a product driven company<br /></a><span style="font-size:85%;">Creating software solutions to business problems is an enjoyable, creative and fulfilling process. The full lifecycle of creating a true solution from nothing requires a range of skills that can only be successfully be contributed by a team with people from different backgrounds. This post describes my experiences in this world.<br /></span><br /><a href="http://improving-nao.blogspot.com/2006/08/electronic-signatures-physical-tokens.html">Electronic signatures - physical tokens are coming</a><br /><span style="font-size:85%;">The adoption of secure mechanisms for authenticating users and signing transactions is accelerating, to supplement the all too easy to obtain username and password credentials. This post, and some related ones, discuss secure electronic signatures.<br /></span><br /><span style="font-size:100%;"><a href="http://improving-nao.blogspot.com/2006/08/financial-products-have-long-tail.html">Financial products have a Long Tail</a><br /><span style="font-size:85%;">The Long Tail is the perfect model for online consumer marketing and sales. It can also be applied to financial services and the products that financial institutions offer. Online brokerages actually have many the features of Long Tail retailers right now. Other products need a little technology triage before this can happen.<br /></span></span><br /><a href="http://improving-nao.blogspot.com/2006/08/microsoft-open-xml-truly-enables.html">Microsoft Open XML truly enables document intelligence</a><br /><span style="font-size:85%;">Microsoft is finally catching up with Adobe in its ability to provide document intelligence within its Office documents, enabling offline classification, document workflow management and forms data capture. Coupled with <a href="http://improving-nao.blogspot.com/2006/07/ecm-in-post-microsoft-world.html">Microsoft's ECM</a> strategy with Sharepoint and workflow, Office 2007 will be a good stepping stone to effective document and business process management in every organization over the next few years. All vendors in the space need to adapt fast to stay ahead of the game, while leveraging the power that both Microsoft and Adobe offer with their products. Also see: <a href="http://improving-nao.blogspot.com/2006/08/microsoft-xps-is-this-just-not.html">Microsoft XPS</a>, <a href="http://improving-nao.blogspot.com/2006/08/outside-firewall-processes-with.html">Outside the firewall processes with intelligent documents</a><a href="http://improving-nao.blogspot.com/2006/08/embedded-metadata-in-documents.html"></a><br /></span><br /><br /><span style="font-size:100%;"><a href="http://improving-nao.blogspot.com/2006/06/soa-anti-patterns-in-new-account.html">SOA anti-patterns in New Account Opening</a></span><br /><span style="font-size:85%;">Learn from other peoples' mistakes... The Percolating Process SOA anti-pattern, by Steve Jones, caught my eye as a great example of what can go wrong in process and integration projects. Here I expand on the idea with some simple opinions that reflect my worst-case experience in this area.</span><br /><br /><span style="font-size:100%;"><a href="http://improving-nao.blogspot.com/2006/07/collaborating-in-structured-business.html">Collaborating in structured business processes</a></span><br /><span style="font-size:85%;">In the life of every business process there comes a time when you just need ad-hoc user interaction. BPM doesn't really do a good job of this, having neither the tools nor the inclination to let people run free and do their own thing for an extended period of time. Collaboration has both the tools and the inclination, but it doesn't have the social skills to achieve it. This post and </span><span style="font-size:85%;"><a href="http://improving-nao.blogspot.com/2006/07/collaborating-in-structured-business_23.html">Part II</a> argue for Collaboration as a Service to enable this exceptional need for collaborative human interaction within BPM.</span><br /><p><span style="font-size:130%;">Looking for something else?</span><br /></p><p>If you are looking for something else, go to the <a style="font-weight: bold;" href="http://improving-nao.blogspot.com/">Blog</a><span style="font-weight: bold;"> </span>and view the <span style="font-weight: bold;">Recent Posts</span> and <span style="font-weight: bold;">Archives</span> menus on the vertical bar. Or search the Blog or Supplement sites:<!-- SiteSearch Google --><br /></p><div style="text-align: center;"><form method="get" action="http://www.google.com/custom" target="_top"><a href="http://www.google.com/"><img src="http://www.google.com/logos/Logo_25wht.gif" alt="Google" style="border: medium none ;" align="middle" border="0" /></a><br /><input name="domains" value="improving-nao.blogspot.com;improving-nao-content.blogspot.com" type="hidden"><br /><input name="q" maxlength="255" value="" type="text" style="font-size:50;"><br /><input name="sitesearch" value="improving-nao.blogspot.com" checked="checked" type="radio"><span style="color:black;"> Blog </span><input name="sitesearch" value="improving-nao-content.blogspot.com" type="radio"><span style="color:black;"> Supplement </span><input name="sitesearch" value="" type="radio"><span style="color:black;"> Web</span><br /><input name="sa" value="Search" type="submit"><br /><input name="client" value="pub-5175989165393156" type="hidden"><br /><input name="forid" value="1" type="hidden"><br /><input name="channel" value="6220963488" type="hidden"></form></div></span><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115410219587290779?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152916919312506062006-07-14T15:06:00.000-07:002009-04-14T17:10:25.109-07:00<span style="font-size:85%;">New Account Opening for financial services is a great use case for showcasing a range of technology, software, solutions and business process innovations. This site discusses the issues and approaches to improving New Account Opening, and many other real-world business process problems.</span><p><span style="font-size:85%;">This site includes several categories of information. Click an item to view the links. You can return to this contents page at any time by clicking the menu item at the top of the page marked <a href="http://www.blogger.com/post-edit.g?blogID=30070794&amp;postID=115291691931250606#">Supplement</a></span></p><p><span style="font-size:130%;">Contents<br /></span></p><ul><li style="font-weight: bold;"><span style="font-size:85%;">Blog</span></li><ul><li><span style="font-size:85%;"><a href="http://improving-nao.blogspot.com/">Improving It - solving complex business, social and economic problems with technology</a></span></li></ul></ul><span style="font-size:85%;"></span><ul><li style="font-weight: bold;"><span style="font-size:85%;">My</span></li><ul><li style="font-weight: bold;"><a target="_links" href="http://www.hubautomation.com/nao/extlinks2.php?tag=nao_my_papers_links&amp;tagtitle=My%20Papers,%20Articles%20and%20Major%20Posts"><span style="font-weight: normal;font-size:85%;" >Whitepapers, Articles, Posts, etc</span></a></li><li style="font-weight: bold;"><span style="font-weight: normal;font-size:85%;" ><a href="http://www.blogger.com/profile/10726539">Profile</a></span></li><li><span style="font-size:85%;"><a href="http://improving-nao-content.blogspot.com/2006/06/what-is-new-account-opening.html">Old supplement information - What is New Account Opening?</a></span></li></ul></ul><span style="font-size:85%;"><br /></span><ul><li style="font-weight: bold;"><span style="font-size:85%;">Libraries of External Links</span></li><ul><li><a target="_links" href="http://www.hubautomation.com/nao/extlinks2.php?tag=nao_links&amp;tagtitle=Related%20sites"><span style="font-size:85%;">Related sites</span></a></li><li><a target="_links" href="http://www.hubautomation.com/nao/extlinks2.php?tag=nao_stds_links&amp;tagtitle=Standards%20and%20Professional%20Organizations"><span style="font-size:85%;">Standards and Professional Organizations</span></a></li><li><a target="_links" href="http://www.hubautomation.com/nao/extlinks2.php?tag=nao_bus_info_links&amp;tagtitle=New%20Account%20Opening%20reference%20information"><span style="font-size:85%;">New Account Opening reference information</span></a></li><li><a target="_links" href="http://www.hubautomation.com/nao/extlinks2.php?tag=nao_rel_bus_info_links&amp;tagtitle=Related%20Business%20Information"><span style="font-size:85%;">Related business information</span></a><br /></li></ul></ul><br /><p style="text-align: center;"><span style="font-weight: bold;font-size:85%;" >Subscribe to the blog feed for a regular update on new issues and information</span><br /></p><a href="http://improving-nao.blogspot.com/#" onclick="el=document.getElementById('divsubscribe'); if(el.style.display=='block') el.style.display='none'; else el.style.display='block'; return false;" style="border: 0pt none ;"> </a> <div id="divsubscribe" style="display: block;"><div style="text-align: center;"> </div><div style="text-align: center;"><span style="font-size:85%;">Feed to your favorite reader<br /><a href="http://feeds.feedburner.com/improving-nao" title="Subscribe to my feed, Improving New Account Opening" rel="alternate" type="application/rss+xml"><img src="http://www.feedburner.com/fb/images/pub/feed-icon32x32.png" alt="" style="border: 0pt none ;" /></a></span><br /></div><span style="font-size:85%;"></span><p style="text-align: center;"> </p><div style="text-align: center;"> <form style="border: 1px solid rgb(204, 204, 204); padding: 3px; text-align: center;" action="http://www.feedburner.com/fb/a/emailverify" method="post" target="popupwindow" onsubmit="window.open('http://www.feedburner.com', 'popupwindow', 'scrollbars=yes,width=550,height=520');return true"><span style="text-align: center;font-size:85%;" >Subscribe by email</span><span style="font-size:85%;"><br /></span><span style="font-size:85%;">Enter your email address: </span><span style="font-size:85%;"><input style="width: 140px;" name="email" type="text"></span> <input value="Subscribe" type="submit"><span style="font-size:85%;"><br />Delivered by <a href="http://www.feedburner.com/" target="_blank">FeedBurner</a></span></form></div> <a href="http://improving-nao.blogspot.com/#" onclick="el=document.getElementById('divsubscribe'); if(el.style.display=='block') el.style.display='none'; else el.style.display='block'; return false;" style="border: 0pt none ;"> </a></div><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115291691931250606?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152829647420548622006-07-13T15:26:00.000-07:002006-07-13T16:51:59.246-07:00<div style="width: 100%; height: 180px;"><img style="border: 0pt none ; float: left;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20fulfillment.png" /><br /><div style="height: 100%;">Account Fulfillment</div><br /></div><br /><div><br /><p><span style="font-style: italic;">This is a holding point for further information</span><br /></p><br /></div><br /><br /><span style="font-size:85%;">Return to <a href="http://improving-nao-content.blogspot.com/2006/07/approach-to-improving-new-account.html">Approach to Improving New Account Opening process</a></span><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115282964742054862?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152829597950706812006-07-13T15:25:00.000-07:002006-07-13T16:51:15.466-07:00<div style="width: 100%; height: 180px;"><img style="border: 0pt none ; float: left;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20welcome.png" /><br /><div style="height: 100%;">Contract issuance</div><br /></div><br /><div><br /><p><span style="font-style: italic;">This is a holding point for further information</span><br /></p><br /></div><br /><br /><span style="font-size:85%;">Return to <a href="http://improving-nao-content.blogspot.com/2006/07/approach-to-improving-new-account.html">Approach to Improving New Account Opening process</a></span><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115282959795070681?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152829529660921712006-07-13T15:24:00.000-07:002006-07-13T16:50:15.456-07:00<div style="width: 100%; height: 180px;"><img style="border: 0pt none ; float: left;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20funding.png" /><br /><div style="height: 100%;">Funding</div><br /></div><br /><div><br /><p><span style="font-style: italic;">This is a holding point for further information</span><br /></p><br /></div><br /><br /><span style="font-size:85%;">Return to <a href="http://improving-nao-content.blogspot.com/2006/07/approach-to-improving-new-account.html">Approach to Improving New Account Opening process</a></span><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115282952966092171?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152829467076484842006-07-13T15:23:00.000-07:002006-07-13T16:49:22.340-07:00<div style="width: 100%; height: 180px;"><img style="border: 0pt none ; float: left;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20validation.png" /><br /><div style="height: 100%;">Disclosures</div><br /></div><br /><div><br /><p><span style="font-style: italic;">This is a holding point for further information</span><br /></p><br /></div><br /><br /><span style="font-size:85%;">Return to <a href="http://improving-nao-content.blogspot.com/2006/07/approach-to-improving-new-account.html">Approach to Improving New Account Opening process</a></span><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115282946707648484?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152829348879657052006-07-13T15:20:00.000-07:002006-07-13T16:48:11.706-07:00<div style="width: 100%; height: 180px;"><img style="border: 0pt none ; float: left;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20suitability.png" /><br /><div style="height: 100%;">Suitability</div><br /></div><br /><div><br /><p><span style="font-style: italic;">This is a holding point for further information</span><br /></p><br /></div><br /><br /><span style="font-size:85%;">Return to <a href="http://improving-nao-content.blogspot.com/2006/07/approach-to-improving-new-account.html">Approach to Improving New Account Opening process</a></span><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115282934887965705?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152828880544617612006-07-13T13:45:00.000-07:002006-07-13T17:34:03.746-07:00<div><img style="border: 0pt none ; float: left;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20application.png" /><br />Application forms serve many functions beyond the obvious of capturing the customer's information. They are judged by customers that fill them in directly and by sales agents that work on a customer's behalf. Forms need to be well design to cater for rapid and accurate capture of the required information, while ensuring that the compliance requirements of the <a href="http://improving-nao-content.blogspot.com/2006/07/customer-identification-program-cip.html">Customer Identification Program</a> (CIP) are met.</div><br /><br />In addition to the application, the customer will be expected to provide proof of identification and address. For business customers the identification requirements are more length. Prior to providing this information, the customer must be informed about what information will be required of them <a href="http://improving-nao-content.blogspot.com/2006/07/notice-of-request-for-identification.html">in the form of a visible notice </a>in a branch or on the website.<br /><br />There are three main application form types that may be used and often an organization will provide more than one.<br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://photos1.blogger.com/blogger/3211/1309/1600/paperform-alone.png"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://photos1.blogger.com/blogger/3211/1309/400/paperform-alone.png" alt="" border="0" /></a><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://photos1.blogger.com/blogger/3211/1309/1600/pdfeform-alone.1.png"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://photos1.blogger.com/blogger/3211/1309/400/pdfeform-alone.1.png" alt="" border="0" /></a><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://photos1.blogger.com/blogger/3211/1309/1600/eform-only.png"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://photos1.blogger.com/blogger/3211/1309/400/eform-only.png" alt="" border="0" /></a><br /><br /><div style="text-align: right;"><span style="font-size:85%;">Return to <a href="http://improving-nao-content.blogspot.com/2006/07/approach-to-improving-new-account.html">Approach to Improving New Account Opening process</a></span><br /></div><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115282888054461761?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152808885530861902006-07-13T09:41:00.000-07:002006-07-13T16:31:56.326-07:00<div style="border: 0px none ; float: left;"><img style="border: 0px none ; cursor: pointer;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20customer%20profile.png" alt="" border="0" /></div><div style=""><br />The first major task once an new customer application has been received by the organization and captured into the system. Early in the new account opening process it is essential to ensure that the customer identity that has been provided is valid and there is enough information to develop a profile of that person. This is required by AML in the form of Know Your Customer, as well as to allow the financial institution to offer products that are most appropriate and meet their risk, investment and suitability profile.<br /></div><br /><div><br /><p><br />Several tasks must be performed at this step in the process:</p><ul><li>Check application: Check that all requested information has been provided on the application<br /></li><li>Gain consent: Gain customer consent for sharing of information with 3rd-parties, receiving information electronically, etc.<br /></li><li>Generate Profile: Generate a client profile based on the information provided</li><li>Master Account Opening: Create a 'master account' for the customer as a holding point in the business systems</li><li><a href="http://improving-nao-content.blogspot.com/2006/07/customer-identification-program-cip.html">Customer Identification Program</a>: Validate the identification provided by the customer</li><li>Customer Due Diligence: Know Your Customer<br /></li></ul></div><br /><p><br /></p><div style="text-align: right;"><span style="font-size:85%;">Return to <a href="http://improving-nao-content.blogspot.com/2006/07/approach-to-improving-new-account.html">Approach to Improving New Account Opening process</a></span></div><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115280888553086190?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152807331879295802006-07-13T09:15:00.000-07:002006-07-13T17:23:03.623-07:00The <a href="http://improving-nao-content.blogspot.com/2006/06/what-is-new-account-opening.html">New Account Opening</a> process in many financial services organizations is inefficient, inaccurate, highly manual and often largely paper-based.<br /><br /><br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://photos1.blogger.com/blogger/3211/1309/1600/process-mess.png"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://photos1.blogger.com/blogger/3211/1309/320/process-mess.png" alt="" border="0" /></a><br />The business typically has a set of <span style="font-style: italic;">goals </span>(in italics) that drive requirements to improve the new account opening process:<br /><br /><div><ul><li>Increase the speed that a customer account can be set up</li><ul><li style="font-style: italic;">Improving customer perception</li><li><span style="font-style: italic;">Reducing the rate of customers abandoning the process</span><br /></li></ul><li>Increase the efficiency of the process</li><ul><li><span style="font-style: italic;">Enabling the process to scale</span> </li><li><span style="font-style: italic;">Reducing the cost to set up customer accounts</span><br /></li></ul><li>Increasing the accuracy of information captured</li><ul style="font-style: italic;"><li>Ensuring that errors are not introduced downstream in the customer relationship</li><li>Prevent compliance issues, lawsuits and damage to brand<br /></li></ul></ul>To progress to these goals a key requirement for improving the New Account Opening process is to streamline it, enabling it to be coordinated electronically end to end and to remove paper from the process.<br /><br /><br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://photos1.blogger.com/blogger/3211/1309/1600/process-short.png"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://photos1.blogger.com/blogger/3211/1309/320/process-short.png" alt="" border="0" /></a><br />The eventual aim for many organizations is to provide <a href="http://en.wikipedia.org/wiki/Straight_Through_Processing">straight-through processing</a> (STP), enabled by automation, integrated exchange of data with business partners and integrated backoffice systems. This represents the requirement that the majority of applications be handled automatically from the point of application through to fulfillment, reserving the use of human interaction for higher value tasks such as customer services and complex exception handling.<br /><br />Attaining complete STP is complex and requires a significant amount of technology, process and organizational change. A pragmatic approach is required to enable organizations to deliver incremental improvements to the process and the technology over time. This in turn enables them to demonstrate significant benefits by progressively meeting more of the business goals along the way. The eventual STP milestone can be broken down into achievable steps, with measurable benefits being demonstrated along the way.<br /><br /><br />The aim of these pages is to assist highlight how the New Account Opening process works now and provide pragmatic suggestions about how it can be improved over several stages.<br /><br />To start, here is a diagram that shows how the New Account Opening process looks at a high level, regardless of the technology (or lack of it). This is the framework for the discussions, and all items will lead back to this.<br /><br /><br /></div><div id="picdiv" style="border: 4px ridge gray; padding: 0px; background: white none repeat scroll 0% 50%; width: auto; position: absolute; left: 10px; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><div style="background: gray none repeat scroll 0% 50%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><a onclick=" d2=document.getElementById('pic2div'); d2.style.display='none'; return false;" style="color: white;">Shrink</a> / <a style="color: white;" onclick="d2=document.getElementById('pic2div'); d2.style.display='block'; return false;">Grow</a></div><div id="pic2div" style="width: 970px; display: block;"><br /><a style="font-weight: bold;" href="http://improving-nao-content.blogspot.com/2006/06/what-is-new-account-opening.html">New Account Opening Process</a><br /><span style="font-size:85%;">Click a block for more information</span><br /><p><a style="border: 0px none ; margin: 0px; padding: 0px;" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://improving-nao-content.blogspot.com/2006/07/customer-application-forms.html"><img style="border: 0px none ; margin: 0px; padding: 0px;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20application.png" alt="" border="0" /></a><a style="border: 0px none ; margin: 0px; padding: 0px;" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://improving-nao.blogspot.com/2006/06/migrating-from-paper-to-electronic.html"><img style="border: 0px none ; margin: 0px; padding: 0px;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20capture%20app.0.png" alt="" border="0" /></a><a style="border: 0px none ; margin: 0px; padding: 0px;" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://improving-nao-content.blogspot.com/2006/07/identify-profile-and-know-your.html"><img style="border: 0px none ; margin: 0px; padding: 0px;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20customer%20profile.png" alt="" border="0" /></a><a style="border: 0px none ; margin: 0px; padding: 0px;" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://improving-nao-content.blogspot.com/2006/07/enforcing-suitability-license-and.html"><img style="border: 0px none ; margin: 0px; padding: 0px;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20suitability.png" alt="" border="0" /></a><a style="border: 0px none ; margin: 0px; padding: 0px;" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://improving-nao-content.blogspot.com/2006/07/customer-disclosures-and-validation.html"><img style="border: 0px none ; margin: 0px; padding: 0px;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20validation.png" alt="" border="0" /></a><a style="border: 0px none ; margin: 0px; padding: 0px;" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://improving-nao-content.blogspot.com/2006/07/funding-and-third-party-settlements.html"><img style="border: 0px none ; margin: 0px; padding: 0px;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20funding.png" alt="" border="0" /></a><a style="border: 0px none ; margin: 0px; padding: 0px;" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://improving-nao-content.blogspot.com/2006/07/contract-issuance-and-welcome-package.html"><img style="border: 0px none ; margin: 0px; padding: 0px;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20welcome.png" alt="" border="0" /></a><a style="border: 0px none ; margin: 0px; padding: 0px;" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://improving-nao-content.blogspot.com/2006/07/account-fulfillment.html"><img style="border: 0px none ; margin: 0px; padding: 0px;" src="http://photos1.blogger.com/blogger/3211/1309/400/nao%20process%20fulfillment.png" alt="" border="0" /></a></p></div></div><br /><div style="height: 300px;"><p> </p></div><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115280733187929580?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152794888204767412006-07-13T05:43:00.000-07:002006-07-13T05:48:08.413-07:00<p>If you are reading this in your feed reader or portal, you have been subscribed to the <span style="font-weight: bold; font-style: italic;">wrong</span> feed. Please read on.<br /></p>It seems that I had somehow messed up the RSS/ATOM/Feedburner feeds for the main Improving New Account Opening blog. Please use the subscribe link below to subscribe to the correct feed:<br /><p style="text-align: center;"><span style="font-weight: bold;">Feed to your favorite reader</span><br /></p><p style="text-align: center;"> <a href="http://feeds.feedburner.com/improving-nao" title="Subscribe to my feed, Improving New Account Opening" rel="alternate" type="application/rss+xml"><img src="http://www.feedburner.com/fb/images/pub/feed-icon32x32.png" alt="" style="border: 0pt none ;" /></a><br /></p>Alternatively visit: <a href="http://improving-nao.blogspot.com/">http://improving-nao.blogspot.com/<br /><br /></a>If you still have troubles, please email me at phil_ayres[at]hotmail[dot]com<br /><br />Cheers<br /><br />Phil<p style="text-align: right;"><a style="text-align: right; font-size: 78%;" href="http://improving-nao.blogspot.com/">Link to Improving New Account Opening blog</a></p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115279488820476741?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152761135131449212006-07-12T20:24:00.000-07:002006-07-12T20:25:35.656-07:00<p><br /><div id="div2"><br /></div><br /><br /><script><br />var div1 =document.getElementById("divnaoinfo");<br />div1.style.display="block";<br />document.getElementById("div2").swapNode(div1);<br /></script><br /><br /></p><br /><p style="text-align: right;"><a style="text-align: right; font-size: 78%;" href="http://improving-nao.blogspot.com/">Link to Improving New Account Opening blog</a></p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115276113513144921?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152750804841881732006-07-12T17:07:00.000-07:002006-07-13T17:37:27.106-07:00All financial institutions must have a Customer Identification Program (CIP) appropriate to the size and type of its business.The CIP must be incorporated into the bank's <a href="http://en.wikipedia.org/wiki/Bank_Secrecy_Act">BSA</a>/<a href="http://en.wikipedia.org/wiki/Anti-money_laundering">AML</a> compliance program, which is subject to approval by the bank's board of directors.<br /><br />The CIP is intended to enable the institution to form a reasonable belief that it knows the true identity of each customer. The CIP must include <a href="http://improving-nao-content.blogspot.com/2006/06/what-is-new-account-opening.html">account opening</a> procedures that specify the identifying information that will be obtained from each customer. It must also include reasonable and practical risk-based procedures for verifying the identity of each customer. Financial institutions should conduct a risk assessment of their customer base and product offerings, and in determining the risks, consider: <ul class="style4"><li class="style3">The types of accounts offered </li><li class="style3">The methods of opening accounts. </li><li class="style3">The types of identifying information available </li><li class="style3">The institution's size, location, and customer base </li></ul><br /><span style="font-size:130%;">Recordkeeping</span><br /><br />A financial institution's CIP must include recordkeeping procedures. At a minimum, the institution must retain the identifying information (name, address, date of birth for an individual, TIN, and any other information required by the CIP) obtained at account opening for a period of time after the account is closed.<br /><p class="style4">The institution must also keep a description of the following after the record was made: </p> <ul><li>Any document that was relied on to verify identity, noting the type of document, the identification number, the place of issuance and, if any, the date of issuance and expiration date. </li><li>The method and the results of any measures undertaken to verify identity. </li><li>The results of any substantive discrepancy discovered when verifying identity.</li></ul>For banks this information must be kept for five years after the account is closed.<br /><br /><span style="font-weight: normal;font-size:130%;" >Comparison with Government Lists</span><br /><p class="style4">The CIP must include procedures for determining whether the customer appears on any federal government list of known or suspected terrorists or terrorist institutions. The <a href="http://www.treasury.gov/offices/enforcement/ofac/sdn/">Treasury OFAC list of Specially Designated Nationals (SDN)</a> is the primary point of contact. Other lists are described on the <a href="http://www.primeassociates.com/prime/lists.asp">Prime Associates Compliance Databank </a>site.<br /></p><p class="style4">A range of hosted services are available that can provide a full set of list checking, complete with more in-depth risk, credit and identity database checking.<br /></p><span style="font-size:130%;">Adequate Customer Notice</span> <p class="style4">The CIP must include procedures for providing customers with adequate <a href="http://improving-nao-content.blogspot.com/2006/07/notice-of-request-for-identification.html">notice that the financial institutions is requesting information </a>to verify their identities.</p><span style="font-size:130%;">Use of third-parties<br /></span><br />Rules exist to enable a financial institution to rely on other financial institutions to perform elements of the CIP. This is often utilized for online account opening where trial deposits are made into a checking account at another institution to validate a customer holds a valid account there. Contracts are required between the institutions to ensure that the AML program is certified annually.<br /><br />In addition other third parties may be utilized to collect and keep records of customer identities. For example, a car-dealer acting as the agent for a loan. In this scenario additional controls are required since the finacial services institution is responsible for the compliance of the third party with the financial institution's CIP.<br /><br /><p class="style4">More information is available from the <a href="http://www.ffiec.gov/bsa_aml_infobase/pages_manual/OLM_005.htm">FFIEC BSA/AML InfoBase</a>.<br /></p><p><a href="http://www.blogger.com/post-create.g?blogID=30070794"><br /></a></p><p style="text-align: right;">Return to <a style="text-align: right; font-size: 78%;" href="http://improving-nao-content.blogspot.com/2006/07/identify-profile-and-know-your.html"> Identity, Profile and Know Your Customer</a></p><p style="text-align: right;"><span style="font-size: 85%;">Return to <a href="http://improving-nao-content.blogspot.com/2006/07/approach-to-improving-new-account.html">Approach to Improving New Account Opening process</a></span></p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115275080484188173?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1152749136321541812006-07-12T16:48:00.000-07:002006-07-12T17:35:17.776-07:00<p>As part of the <a href="http://improving-nao-content.blogspot.com/2006/07/customer-identification-program-cip.html">Customer Identification Program</a>, a financial services organization's must include procedures for providing customers with adequate notice that the organization is requesting information to verify their identities.<br /></p><p><br />The notice must generally describe the identification requirements and be provided in a manner that is reasonably designed to allow a customer to view it or otherwise receive the notice before the account is opened. Examples include posting the notice in the lobby, on a web site, or within loan application documents.<br /></p>A sample is:<br /><p><br /></p><div style="text-align: center;"><div style="border: 2px solid rgb(0, 0, 0); margin: 0pt auto; padding: 20px; width: 80%;"><br /><div style="text-align: center;"><span style="font-size:180%;">IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT</span><br /></div><p></p><p style="font-weight: bold;"><br /></p><p style="font-weight: bold; text-align: left;">To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.<br /></p><br /></div></div><br />Return to the <a href="http://improving-nao-content.blogspot.com/2006/07/customer-identification-program-cip.html">Customer Identification Program</a><br /><p style="text-align: right;"><a href="http://www.blogger.com/post-create.g?blogID=30070794"><span style="font-size:78%;">Link to New Account Opening blog</span><br /></a></p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115274913632154181?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1151448402424856972006-06-27T09:42:00.000-07:002006-06-27T16:11:14.853-07:00<p style="font-family:arial;"><span style="font-size:100%;">Here is a step-by-step introduction to New Account Opening, presenting the main terms and explaining why the process is so complex that financial services organizations are starting to focus on it with technology solutions.<br /></span></p><h3 style="font-family: arial;">Back to Basics: Account</h3><p style="font-family:arial;">Everybody is familiar with a bank account as the way that your bank manages your details, the services they provide you, your rights and obligations, the transactions performed and your funds. The term Account can be applied to a customer relationship with any financial services organization for almost any type of service, including: insurance products, brokerage services, mutual funds, annuities, etc.</p><h3 style="font-family: arial;">Account Opening</h3><p style="font-family: arial;">Account Opening is the process that a financial services organization goes through to set up an account offering a new service or financial product for a customer. For some products this can be a straight-forward process, especially if the customer currently has a relationship with the organization and the value of the product is relatively low - the account can be funded by the customer easily and the organization can set up the account and link it to the current customer details they already have.</p><h3 style="font-family: arial;">New Account Opening</h3><p style="font-family: arial;">Opening an account for a new customer who currently does not have a relationship with a financial services organization is a more difficult process, even for relatively low value products, and increases in difficulty to match the value and complexity of the product. New Account Opening is the process that the financial services organization uses to handle the potential new customer, from the point of the customer submitting an application through to the organization creating the account and issuing a Welcome Package to the customer.<br /></p><h3 style="font-family: arial;">Business Challenges<br /></h3><p style="font-family: arial;">Traditionally New Account Opening has been a very paper-intensive process, and even online accounts struggle to avoid this. Combine this with the fact that many organizations run this process largely manually and you can see that there is a great potential for errors and inconsistencies to be introduced. This can lead to:</p><ul style="font-family:arial;"><li> Low customer satisfaction<br /></li><li>Customers abandoning the application process</li><li>Regulatory fines<br /></li><li>Lawsuits for accounts managed incorrectly due to inaccurate information</li><li>Damage to brand</li></ul><h3 style="font-family: arial;">Process Complexity<br /></h3><p style="font-family: arial;">The process is complex due to the fact that at the outset (the point of application) the financial services organization has little or no reliable information about the customer. The process controls the collection of that information to satisfy many financial and regulatory requirements, including:</p><ul style="font-family:arial;"><li>Collecting and validating customer details, identity, etc</span></li><li>Generating a profile of the customer appropriate to the product being offered, such as credit history, employment, etc</span></li><li><span style="font-family: arial;font-size:100%;">Assessing the suitability of the type of product or products being offered</span></li><li>Completing anti-money laundering (AML) risk ranking and other AML program tasks</span></li><li>Funding the account</span></li><li>Generating business system accounts and records</span></li><li>Fulfilling the process with a Welcome Package to the customer<br /></span></li></ul><span style="font-family:arial;">The process can be significantly more complex when the product being offered is composed of products and services from multiple business partners and offered by a third-party sales agent. <a title="" target="" href="http://en.wikipedia.org/wiki/Annuity_%28financial_contracts%29">Annuities </a>are one example, where the product consists of combined securities and insurance products in a complete annuity wrapper. The communication of customer information, ensuring suitability and enabling trust required between organizations are big challenges.</span> <p style="font-family: arial;">Regulatory issues add complexity to the process, with the requirements of the individual regulators for each type of financial organization, coupled with the legal requirements of the Bank Secrecy Act (BSA) and USA PATRIOT Act, especially around anti-money laundering (AML).<br /></p><span style="font-weight: bold;font-family:arial;" ></span><h3 style="font-family: arial;">The Future</h3><p style="font-family: arial;">Financial services organizations are having to respond to the needs of the online customer and ever evolving regulatory and legal requirements. By utilizing a combination of technology components and solutions they can achieve this, while gaining these benefits:</p><ul style="font-family: arial;"><li>Improved customer satisfaction</span></li><li>Improved brand image and loyalty</span></li><li>Reduced error rates</span></li><li>Reduced risk of financial loss from lawsuits and regulatory fines</span></li><li>Improved efficiency and speed of account setup<br /></span></li></ul><h3 style="font-family: arial;">More information</h3><p style="font-family: arial;">This information is provided to accompany the blog <a href="http://improving-nao.blogspot.com/">Improving New Account Opening</a>, which acts as a knowledge base for many technology and business issues and solutions related to New Account Opening.</p><p style="font-family: arial;">For an example of a New Account Opening process <a href="http://navanet.org/industry/NAVAStandardProcessFlow.pdf"><span style="text-decoration: underline;">see this process proposed for new annuities</span></a> proposed by the <a title="" target="" href="http://navanet.org/">National Association for Variable Annuities</a>.</p><p style="font-family: arial;">Also see the partially completed Wikipedia <a title="New account opening definition" target="_blank" href="http://en.wikipedia.org/wiki/New_account_opening">definition</a><br /></p><p style="font-family: arial;"><br /></p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115144840242485697?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1151101735647980272006-06-23T15:22:00.000-07:002006-06-23T15:28:55.656-07:00I wanted to check out some of the Google indexing stats on my site. (like have they bothered to index in the last 2 weeks?)<br /><br />Going to Google sitemaps gets me:<br /><p> <b></b></p><blockquote><p><b>Indexing summary:</b> </p> <p class="indent"> This service is unavailable. </p> <p class="indent"> Please check back later. </p></blockquote>I have checked back later all day today. Seems that the Sitemaps beta is having some problems since Google added its Smiley faces ratings mechanism :(<br /><br />Anyone else in the world frustrated by this?<br /><p><a href="http://www.blogger.com/post-create.g?blogID=30070794">Link to New Account Opening blog post</a></p><p><a href="http://www.blogger.com/post-create.g?blogID=30070794"><br /></a></p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115110173564798027?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1151084207643703102006-06-23T10:33:00.000-07:002006-06-23T14:01:12.340-07:00<a href="http://photos1.blogger.com/blogger/3211/1309/1600/aml%20framework.0.jpg"><img style="" alt="" src="http://photos1.blogger.com/blogger/3211/1309/400/aml%20framework.jpg" border="0" /></a><br /><br /><a href="http://improving-nao.blogspot.com/2006/06/aml-framework-backdoor-introduction.html">Link return to Improving Account Opening post</a><br /><a href="http://photos1.blogger.com/blogger/3211/1309/1600/aml%20framework.jpg"></a><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115108420764370310?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1151010304117260822006-06-22T14:01:00.000-07:002006-06-23T14:03:04.350-07:00<p><b>Extract from: </b><br /></p><h2 style="margin-top: 0pt;" class="rb_title"><a href="http://nasd.complinet.com/nasd/display/display.html?rbid=1189&amp;record_id=1159001341#r1159001341"><span style="font-size:130%;">Disciplinary and Other NASD Actions (Reported for February)[2004]</span></a></h2><p><b></b></p><blockquote><p><b>Gregory Lee Lewis (CRD #3177053, Registered Representative, Plano, Texas)</b> submitted a Letter of Acceptance, Waiver, and Consent in which he was fined $5,000 and suspended from association with any NASD member in any capacity for one year. The fine must be paid before Lewis reassociates with any NASD member following the suspension or before requesting relief from any statutory disqualification. Without admitting or denying the allegations, Lewis consentedto the described sanctions and to the entry of findings that he submitted a life insurance application to his member firm on behalf of a public <span class="highlighter">customer</span> who cancelled the policy and Lewis' member firm prepared a refund check payable to the <span class="highlighter">customer</span> for all premiums paid. The findings also stated that, before the refund check was mailed to the <span class="highlighter">customer</span>, Lewis changed the customer's <span class="highlighter">address</span> of record to an <span class="highlighter">address</span> he controlled, took the customer's check, signed his and the customer's name on it without the customer's authorization, cashed it, and then delivered the funds to another individual without his firm's knowledge or consent.</p> <p>Lewis' suspension will begin February 17, 2004, and will conclude at the close of business February 16, 2005. <b>(NASD Case #C06030032)</b></p><p><b><blockquote></blockquote><blockquote></blockquote><a href="http://improving-nao.blogspot.com/2006/06/broken-brokerage-supervisory-control.html"><span style="font-size:100%;">Link to Improving New Account Opening post</span></a><br /></b></p> </blockquote><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115101030411726082?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1151001839891371902006-06-22T11:32:00.000-07:002006-06-22T11:43:59.903-07:00Ever wanted to make your block posts more dynamic? If you have a long post, just show the introduction, then let the reader choose to read on by clicking an obvious link. Try it:<br /><br /><a href="#" onclick="el=document.getElementById('divsection'); if(el.style.display=='block') el.style.display='none'; else el.style.display='block'; return false;">Click to Show / Hide</a><br /><div id="divsection" style="display: none;"><br />This section then appears. It even seems to work in some feeds and readers (feedburner for example).<br /></div><br /><br /><a href="#" onclick="el=document.getElementById('divsection1'); if(el.style.display=='block') el.style.display='none'; else el.style.display='block'; return false;">How do I do it?</a><br /><div id="divsection1" style="display: none;"><br />Just paste this section of HTML into your blog editor (after selecting to Edit HTML or whatever option you have on your editor), then change the text.<br /><br /><span style="font-size:85%;"><span style="font-family:courier new;">&lt;a href="#" onclick="el=document.getElementById('divsection'); if(el.style.display=='block') el.style.display='none'; else el.style.display='block'; return false;">Click to Show / Hide&lt;/a></span><br /><span style="font-family:courier new;">&lt;div id="divsection" style="display: none;"><br /><span style="font-family:courier new;">Some sample text</span><br /><span style="font-family:courier new;"></span>&lt;/div></span><br /></span><br /><br /></div><br /><br />I have used this in a real <a href="http://improving-nao.blogspot.com/2006/06/online-processes-are-more-than-web.html">post</a> to split it up into an intro, and not fill up the whole screen with a single post. After all, not everyone may want to read this one, and may want to get onto the next item of interest.<br /><br />Enjoy<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115100183989137190?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1150990134403567712006-06-22T08:28:00.000-07:002006-06-22T08:28:54.490-07:00Some time last century the dream of lean, efficient, profitable businesses everywhere was to become paperless. The PC followed by BPM destroyed that dream. So how do businesses recover from the chaos? By using a more pragmatic approach to technology...<br/><br/><a href="http://improving-nao.blogspot.com/2006/06/online-processes-are-more-than-web.html">read more</a>&nbsp;|&nbsp;<a href="http://digg.com/technology/Online_processes_are_more_than_a_web-based_form">digg story</a><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115099013440356771?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.comtag:blogger.com,1999:blog-30070794.post-1150938478878951122006-06-21T18:05:00.000-07:002006-06-21T18:07:58.893-07:00This blog accompanies <a href="http://improving-nao.blogspot.com">Improving New Account Opening</a> to provide content resources separate from the main blog.<br /><br />For example, the aim is to use persistent links within this Content blog to be referenced directly from the main blog, for more extensive articles, posts, documents, etc, without referring to an external website.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30070794-115093847887895112?l=improving-nao-content.blogspot.com' alt='' /></div>Phil Ayresnoreply@blogger.com